Connecting to Online Classes

For all KMC NYC online classes, we use Webinarjam technology. Follow these steps below to optimize your connection.

 

Step 1:

Connect with a compatible browser: the best browsers for webinarjam technology are Chrome and Firefox, and Safari generally works also (note: Internet Explorer won’t work with Webinarjam)

 

Step 2:

Close additional browser windows: don’t simultaneously run programs that use a lot of energy, like Spotify, Netflix and others

 

Step 3:

Watch from a private window in order to eliminate browser settings and customizations that can conflict with Webinarjam

Chrome > File > New Incognito Window > Paste your class link and see if it now works

Firefox > FIle > New Private Window > Paste your class link and see if it now works

Safari > File > New Private Window > Paste your class link and see if it now works

 

Step 4:

Clear your browser cache - doing so regularly helps all applications run better

Chrome: close all windows then click Chrome > Clear Browsing Data

Firefox: close all windows then click History > Clear Recent History

Safari: close all windows then click Clear History

 

Step 5:

Close down your entire computer and re-open before connecting in order to resolve any temporary issues that can cause problems

 

Step 6:

Turn your internet connection off and on again to reset and reboot

 

Step 7:

Contact KMC NYC’s tech support at [email protected] and [email protected]

best-practices